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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sarah Thrasher

February 28, 2026

5  out of  5
rating by Sarah Thrasher
"Love Gary and his team. They are always super helpful and you can tell that they genuinely care about their customers. Very satisfied with this office."
We responded:
"Thank you Sarah for the very kind words! Our aim is to take good care of our customers. If there is anything we can do for you please let us know. "
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John Monroe

February 26, 2026

5  out of  5
rating by John Monroe
"Gary Cooper State Farm insurance has been my agent for over 30 years. Not one complaint. Gary and his staff have helped my family through many issues and claims. Can’t thank them enough for all they have done for me and my family. I have referred many people to them. I trust them completely."
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April Whitener

February 25, 2026

5  out of  5
rating by April Whitener
"Gary’s office is always quick to respond to quotes and takes time to follow up with you. Everyone in the office is kind and helpful! In a world where AI is taking over, it’s so nice to speak to people who care!"
We responded:
"April, we very much appreciate your very kind words! Our team works very hard to treat everyone as a person & not a number! If there’s anything we can do for you please let us know! "
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eva crawford

February 24, 2026

5  out of  5
rating by eva crawford
"Very easy to reach and I can ask any insurance related question knowing they will answer it."
We responded:
"Eva, we appreciate the kind words! We do our best to help our customers with their insurance needs & get the answers they need! Please let us know if we can help you! "
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Diane Story

February 16, 2026

5  out of  5
rating by Diane Story
"A member of our family was recently involved in a car accident that was being handled by another insurance agency. The matter was very complicated. The other agency was not helpful, very difficult to reach, and took forever to get back to you. Different people always called us back and there was absolutely no personal touch. We called Gary and Katie and WHAT A DIFFERENCE. They informed us of the legal implications, advised us on how to proceed, and went to bat for us on the resolution. We could not have been more impressed with them or more relieved to have someone actually listen to the situation. We highly recommend this agency if you are looking for a personal touch with expert knowledge to back it. Thank you, Gary and Katie. You made our lives so much easier."
We responded:
"Hi Diane, Thanks for the kind words! We're glad we were able to help you with your claim. Sometimes these types of things can get a little complicated, but we're here to help customers navigate the process! If there is anything we can do for you, please be sure to let us know. "
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Cody Laney

February 9, 2026

5  out of  5
rating by Cody Laney
"Very helpful staff and made sure I had the coverage I need at a price I can afford"
We responded:
"Thank you Cody for the kind words! We’re glad we could get you good coverage with an affordable price! If you ever need anything just let us know! "
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Dylan Lane

February 5, 2026

5  out of  5
rating by Dylan Lane
"Switched from Geico a couple years back and was able to get the coverage needed at the time and save money on premiums. Have been with State Farm since and it has been great. Customer service and communication are excellent. I’ve never had a local agent for insurance and it has been fantastic. Highly recommend!"
We responded:
"Hi Dylan, thank you for the kind words! We do our very best to take care of our customers! If you need anything just let us know! "
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Viny Dubrovin

October 16, 2025

1  out of  5
rating by Viny Dubrovin
"They do their job at will, not according to the law"
We responded:
"Hi Mr. Dubrovin, Thank you for your review. I'm sorry that we were not able to provide the coverage you requested. My agency and my employees have no choice but to abide by the underwriting rules set forth by State Farm. If you have not been able to find coverage, I can provide you with a resource who might be able to help you. Thank you. "
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Cathy and Mark Donaldson

August 4, 2025

5  out of  5
rating by Cathy and Mark Donaldson
"Gary is so much more than just an “insurance agent.” He and his team serve as consultants! They have answered so many questions for us - everything from home / liability to teen drivers to rental car damage. Always friendly, always fast, always good advice. Very highly recommend!"
We responded:
"Hi Cathy, thanks for the very kind words! We do our best to serve our customers! If there’s anything we can do for you please let us know!"
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Douglas C.

February 7, 2025

5  out of  5
rating by Douglas C.
"Great agency to work with. Katherine was very helpful and responsive. Would recommend to anyone looking for a reliable agent!"
We responded:
"Thank you very much for your kind words! So glad we were able to help you! Katie is dedicated to providing the best customer care possible! If there’s anything you need, please let us know! "
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Dylan Bisbee

January 23, 2025

5  out of  5
rating by Dylan Bisbee
"Absolutely phenomenal customer service and exceptional response time. Could not ask for anything more."
We responded:
"Hi Dylan, Thank you very much for your kind words! Our team tries our best to provide good customer service! If there is anything we can do for you, please let us know. We're always here to help when you need us!"
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Robert Bisbee

January 18, 2025

5  out of  5
rating by Robert Bisbee
"I recently found myself struggling with my current insurance carrier and could no longer maintain the relationship. A family member recommended Gary Cooper's Office, so I decided to give them an opportunity and I am more than happy with the results. First, they reviewed my current policies and found a few savings and recommendations for me. I never felt pressure to change my policies or purchase new materials. The staff, especially Latha Brooks was very professional and courteous to my family. We did make some minor changes to the existing polices which saved us some money and they handled it quickly and efficiently, making the whole process stress-free. You will receive great customer service at Gary Cooper State Farm as well as a great overall customer experience. I highly recommend them!"
We responded:
"Hi Robert, thank you for the kind words. I’m glad we were able to save you some money while still making sure you’re covered properly. Latha is exceptional and really cares about our customers! If there’s anything you need, please let us know! Thank you for your business! "
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ONE Mission Outdoor TV

August 27, 2024

5  out of  5
rating by ONE Mission Outdoor TV
"I have had the best customer service from Latha Brooks personally through my tenor with State Farm since 2000 or earlier. Think about all the payments I have made over the years. She has worked or moved to a total of 4 locations and I have moved with.her every time. If she would have moved to a competitor I would have moved too. You see this review isn’t necessarily really about State Farm, it’s about a customer representative with the integrity, honesty, and work ethic. She reeks “EPIC” customer service and is beyond excellence at her job currently at the Gary Cooper Agency. Gary…… have you read this? By the way Latha,’and let me reiterate, you have been and will always be my favorite INSURANCE agent. Keep setting the bar high, and always be EPIC!!!!!!! ~Ron Tabor EDISON EXTERIORS and Renovations. FOREIGNER ROCKS!!!! 🤘🏻"
We responded:
"Thank you Ron! I appreciate the kind words! Latha is a fantastic team member who really works hard to take care of our customers! Thank you for being a long-time customer of ours! If you need anything, just let us know! "
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Marissa Bernowitz2

August 26, 2024

5  out of  5
rating by Marissa Bernowitz2
"Highly recommend! Amazing client service & always available to help! Latha is by far my favorite person there!"
We responded:
"Thank you Marissa for the kind words! Latha loves working with our customers & I’m glad you enjoy working with her. If you ever need anything, we’re always here to help! "
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Susan Lyons

July 25, 2024

5  out of  5
rating by Susan Lyons
"After being with USAA for years, the price tag of adding our new driver came as a shock. Searching for comparison quotes led us to State Farm. Latha in Gary's office worked with us to quote not just our auto insurance, but our other policies as well. Just in auto we came out hundreds ahead with State Farm, and it was such a pleasure working with Latha. She's extremely thorough and made sure we were comparing apples to apples. We moved all of our policies to State Farm and look forward to many years of happy service from Latha and Gary Cooper's office."
We responded:
"Hi Susan, Thank you for the review! We're glad we were able to provide you with comparable coverages and save you some money! We're here to help anytime you need us. We look forward to a long relationship!"
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Chelsea Clark

July 9, 2024

5  out of  5
rating by Chelsea Clark
"I have had the pleasure of working with Gary Cooper and his wonderful staff over the last couple of years. If you are in need of an agent, CALL! They are kind, helpful and genuine. Cheryl assisted me multiple times and is an absolute gem. HIGHLY recommend!!"
We responded:
"Thank you so much for the kind words! We do our best to take care of our customers! If there’s ever anything you need please let us know! "
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Eva Crawford

June 6, 2024

5  out of  5
rating by Eva Crawford
"The tireless efforts of Gary Cooper and associates to reconcile an insurance matter is greatly appreciated!"
We responded:
"Thank you for the very kind review! I’m glad we were able to help you! If you need anything else please let us know! "
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Freda McKenzie

March 18, 2024

5  out of  5
rating by Freda McKenzie
"Gary Cooper's State Farm office is exceptional. I had two claims that needed "handholding", it seemed...and their office was there to assist in any manner I needed. I even told Gary that I wished every "problem" could be addressed as smoothly as State Farm handles claims! We really appreciate the great service from this office. (We have had other State Farm locations that weren't as good as Gary's.) Kudos to Gary and his staff."
We responded:
"Thank you Freda for your kind words! We do our best to help customers whenever we can! We appreciate you very much as our customer! "
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Nancy

March 14, 2024

5  out of  5
rating by Nancy
"I have been with Gary Cooper’s State Farm agency since I moved to Charlotte in 2014, and have had only positive experiences with them. The staff is friendly, knowledgeable, professional, and they patiently answer and address all of my questions and concerns. Most importantly they have been there for me whenever I have needed them, which brings me peace of mind and helps me sleep at night!"
We responded:
"Thank you Nancy for the kind words! We very much appreciate you as our customer!"
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Ruth Chia

December 15, 2023

5  out of  5
rating by Ruth Chia
"Gary Cooper and his State Farm Team have been the BEST to work with! They have absolutely top-notch customer service!! I have been with them for 6 years starting with insuring my car with them. Then 3 years ago I added my home to be insured with them. My reps have taken such good care of me! I had signed up for a business insurance over my home back in June 2023 but by Dec of this year, I no longer need a business insurance. I called Cheryl to see if I could cancel and not pay for the 2nd half of the year, but understood if that might not work. And she canceled it and I didn't have to pay for the 2nd half - totally a Christmas gift to me! Cheryl has been so prompt to respond to my calls and emails. She even gave amazing advice for my international roommate in regards to NC's driving exam and the DMV. If I could give 10 stars, I would give 10 stars to Gary Cooper and his amazing TEAM!"
We responded:
"Thank you Ruth for your kind words! We appreciate your business and will do our best to continue to serve you! Happy Holidays to you and your family! "
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Briana Cicero-Johns

June 16, 2023

5  out of  5
rating by Briana Cicero-Johns
"Gary Cooper is kind, knowledgeable and customer -focused. One of the best!!"
We responded:
"Thank you Briana! Those are very kind words! I would say the same thing and more about you! "
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Jenny Gorski

April 21, 2023

5  out of  5
rating by Jenny Gorski
"Gary has been wonderful, l transfered from another agent. He is attentive to the small details and made sure l had everything l needed. I would highly recommend his agency."
We responded:
"Thank you Mrs. Gorski. I'm so glad we were able to help you. It's always my pleasure to work with our customers to be sure their needs are taken care of. If there is anything we can do for you moving forward, please let us know! We're here to help! Take care! Gary "
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Cheryl

March 30, 2023

5  out of  5
rating by Cheryl
"I have been with State Farm for more than 30 years. I understand that at times, other insurance companies may save you a dollar, but the service that I receive from Gary Cooper’s agency, out ways that dollar by a mile. Gary & his staff, are always so helpful."
We responded:
"Hi Marie, thank you for the kind words and for being a loyal customer! We appreciate you! If there is ever anything you need please let us know! Gary Cooper Agent "
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P White

March 30, 2023

5  out of  5
rating by P White
"Gary Cooper has been our life insurance agent for nearly 18 years! I don't even recall how we found him but I'm glad we did. He and his office staff are professional, attentive, and easily accessible to answer questions or assist with any needs. I recommend him and his team to anyone looking for great service and affordable quotes!"
We responded:
"Hi Mrs. White and thank you for being such a loyal customer of ours! We appreciate you very much! Please let us know if there is anything we can ever do for you! Gary Cooper, Agent"
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Sandra Aiton

March 24, 2023

5  out of  5
rating by Sandra Aiton
"I have been with Gary Cooper for 23 years and they have always helped me to understand my coverage. I would never think of leaving!"
We responded:
"Hi Sandra, Thank you so much for being a customer of ours for 23 years! We appreciate you and your kind words! If there is ever anything we can do for you, please let us know! Gary Cooper, Agent"